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Technology Hub Homebase

Hello, Hubs!

This website is a support center for Technology Hub participants. Program meeting information, resources, and more are posted to this website. This website is managed by Center for Care Innovations.

For general information about our Technology Hub program look here.

Key Dates

Program Kickoff:	January, 2018
CCI-Hub Site Visits:	February-April 2018
SNIN Meeting:	May 2-3, 2018
Pipeline Dashboard Update:	June 2018
Onsite Convening:	August 29, NEVHC
Pipeline Dashboard Update:	October 2018
Case Study #1 Materials Due:	December 2018
Case Study #2 Materials Due:	December 2019
Program Ends:	December, 2019

Current Cycle Priority Areas

What are the focus areas?

Texting for Better Care, Communication, and Access: Self-scheduling appointments | Case management | Portal outreach and enrollment | Waitlist management | Patient ETAs
Case Management: Remote patient monitoring | Automating case management
Patient Intake: Waiting room experience | Collecting patient data | Digitizing paperwork | Patient flow
Community Non-Clinical Resource Referrals and Access: Accurate Directory | Navigation | Referral Pathways | Closing the Loop
Population Health Management: Population risk stratification | Roster management | Outreach to assigned but not seen
Non-Emergency Medical Transportation: Alternatives to private shuttles (i.e. ride sharing)

Download Priorities

Program Deliverables

2018 Case Study

By December 2018, we’ll need your completed 2018 Case Study template draft.

How to complete and submit your case study:

Finalize your Case Study topic with your team.
Go to the Hubs Google Drive folder and create a copy of this template. Place the copied doc into your organization’s folder and begin completing the template.
Upload all other supporting files into your org folder.
Email Angela and Laura when your case study is finished.

Need inspiration? Check out all case studies here.

Pipeline Dashboard

The Pipeline Dashboard is a comprehensive list of solutions your fellow Hubs have tested or considered.

The dashboard is a record of technology solutions you’ve considered or tested at your organization. The dashboard is a resource for you to see the history of who’s tried what, and whether or not they chose to proceed with the solution.

Hubs provide updates on the status of their solutions on a semi-annual basis. Have feedback on how to make this process better? Let us know!

The next update is due October 5.

Access Pipeline Dashboard

Program Overview

What is a Hub?

Hub organizations are clinic corporations, ambulatory care clinics at public hospitals, other California-based nonprofit health centers providing comprehensive primary cares, regional clinic consortia, and health plans.
Each Hub team contains at least two individuals who are able to push forward technology pilots on the ground. Ideally one clinical team member and one non-clinical, IT/operations member. Individuals should demonstrate openness to experimentation, possess a “doers” mindset, are Catalyst alumni, etc.

What resources are available to Hubs?

$5,000 grant annual for meeting program expectations listed in next section.
Access to pilot funding (by competitive process, on rolling basis).
Subsidized national conference fees and travel stipends.
Access to faculty for 1:1 coaching, business case development, legal, evaluation, design support.
In-person meetups with technology vendors.
Tailored market research and solution vetting on Hub’s defined problems.
Access to Raven and first priority on which solutions CCI integrates into Raven.
Defaulted admission into SNIN network meetings.
Access to communication design consultant expertise to make a case study that pops!
Facilitated conversations with health plans.
A learning network for receiving feedback on your ideas.

Program Expectations

Participate in the Learning Network

Test Technology Solutions

Share Stories About Your Work

Actively contribute in the Tech Hub Learning Network, on scheduled calls and in meetings.

Lead a “Sounding board” session: Once per year, lead a discussion on a challenge/idea on which you want peer input.
Share your project progress on the Tech Hub Pipeline Dashboard every six months.
Participate in focus groups and technology demos to inform CHCF’s investment decisions and provide vendors with feedback, including short surveys.
Take solution demos CCI shares back to your internal leadership, and follow-up with CCI re: whether you’d like to learn more about the product.
Inform CCI when your team decides that a solution isn’t worth exploring and explain why (for our learning).
Share solutions with CCI for further vetting.

Test at least one technology solution per year.

For each product you choose to test:

Have a preliminary measurement planning session with evaluation support (Seth) to define success or failure.
Develop a measurement plan including ROI and sustainability metrics, consult with business faculty (MaryKate) as needed.
Scope out a rapid experiment plan to determine interest and feasibility of solution.

Be willing to present on your work once at SNIN or another conference each year.

Complete one case study template on one tested solution each year and host a Q&A on your solution. You can see examples of what the case studies become here.

Project Life Cycle

Here is an overview of what happens in the Technology Hub program, and who plays what role.

Sometimes “Hub” organizations come to the program with a technology solution they are ready to try in action; other times we do the early legwork to scan the market for solutions that might address the Hub’s problem.