Over the last few years, our health systems quickly adapted to offering virtual care to diverse, low-income patients. Through CCI’s virtual care programs in 2020 and 2021, we worked with members of the CCI community to learn about the highest leverage changes that health centers could implement to meet our goal of delivering high quality virtual care that is accessible for all safety net patients.We chose to use the "driver diagram" structure to help organize what we learned to be the most important levers to achieve our goal of equitable virtual care. This structure provides a simple visual way for others to understand the changes to consider when developing effective virtual care offerings for patients.
- Develop systems to support patients with digital barriers.
- Develop approaches to support staff to have the skills and clear roles to deliver virtual care.
- Develop changes in workflows for delivering video visits and remote monitoring using new tools and platforms.
- Invest in the technology and infrastructure to enable virtual care.