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Virtual Care Innovation Network

The COVID-19 pandemic emergency disrupted regular health care, but nowhere more so than care for low-income and unhoused patients in the safety net.  Soon afterward, however, many clinics incorporated telehealth to reach these vulnerable populations.

Through the Virtual Care Innovation Network, a community health collaboration founded by Kaiser Permanente and administered by the Center for Care Innovations, safety net organizations across nine states redesigned care for the pandemic and beyond. Using a hybrid care model, the clinics incorporated telehealth into their outreach. The Community Clinic of Maui, for example, sends a mobile team to tent cities along the coast equipped with a computer telehealth platform to link patients to the doctor, while Los Angeles and Orange County patients in treatment for substance use disorder can receive therapy and provider visits on their cell phone. "A lot of us don't have transportation or are under house arrest so it's hard to get to the clinic," explained one grateful patient, "but if you have a phone, it's all right there." The videos were created by Beth Freeman and team for the Center for Care Innovations and Kaiser Permanente as part of CCI's Virtual Care Innovations Network, a virtual health collaboration that was founded by Kaiser Permanente. To click on the videos, keep scrolling.

Navigate the mini-docs:

  • Ohana Means Family
  • Bringing the Clinic to the Patient
  • 'Willing to Try' Anything to Overcome Substance Abuse
  • Healing the Whole Person
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How Clinics in Hawaii and Other States Are Using Telehealth to Reach Their Most Vulnerable Patients

March 31, 2023
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By Weslei Gabrillo
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Meet the providers using a blend of virtual care and in-person visits to serve low-income patients in Maui, Denver, Los Angeles and California’s Orange County.

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Seattle Clinic Known for its Radical Roots Continues to Empower its Patients

October 28, 2022
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By Diana Hembree
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This Seattle health center piloted remote blood pressure monitoring so patients could test in the comfort of their own homes.

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Central Washington Health Center Seeks to Improve Telehealth Access for Patients in Supportive Housing

October 28, 2022
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By Diana Hembree
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Yakima Neighborhood Health Services is working to increase telehealth access for its patients in supportive housing.

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One Wide-Ranging Health Center Brings Teleheath to Three Western States

October 27, 2022
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By Diana Hembree
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Tri-State leaders say telehealth needs to be seen as easy, smooth, and seamless to get all parties on board.

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Ensuring Virtual Care for All: Health Center’s Portland Pilot Focuses on BIPOC Patients

October 26, 2022
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By Diana Hembree
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This Oregon health center is working to ensure that all its patients who are Black, Indigenous and people of color have equal access to telehealth services.

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LA Health Center Leverages Telehealth to Boost Low-Income Patients’ Diabetes Control

October 26, 2022
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By Diana Hembree
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The Los Angeles Christian Health Centers has expanded telehealth to help its unhoused patients and others keep their diabetes under control.

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“Healing the Whole Person”: Telehealth and Addiction Treatment in Orange County

October 17, 2022
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By Diana Hembree
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Orange County, California has relatively high rates of opioid overdose compared with its surrounding counties and the rest of California. KCS Health Center, a local safety net clinic, was determined t…

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Removing Barriers to Health Care: Denver Health Boosts Telehealth Visits By Hiring Patient Navigators and “Trans-Creating” in Multiple Languages 

October 5, 2022
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By Diana Hembree
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How Denver Health improved telehealth equity for its 55,000 patients who speak a language other than English.

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Bringing the Clinic to the Patient: Health Tech Navigators Link Unhoused Patients With Online Therapists in LA County

October 3, 2022
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By Diana Hembree
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In LA County, Northeast Valley Health Corporation has expanded access to mental health services by hiring a tech navigator to link patients in shelters with therapists via telehealth.

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Center for Care Innovations

1438 Webster Street, Suite 101, Oakland, CA 94612 · (415) 830-3020

Center for Care Innovations is fiscally sponsored by Tides Center, a 501(c)(3) nonprofit organization.

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