As senior program manager, Laura leads and facilitates programs that build capability in design thinking, seed innovative ideas, and test digital technology. In these programs, safety net health systems define needs, generate ideas, and test new care experiences by partnering throughout the design process with the people supporting, delivering, and receiving the care.

Before joining CCI, Laura was special assistant to the president and CEO at Blue Shield of California Foundation. There, Laura managed grants focusing on innovation in the safety net, collaborated with partners on national initiatives, and supported the foundation’s organizational learning strategy. In previous roles, she consulted with state health agencies on health reform implementation efforts and studied Medicaid and uninsured populations with the US Census Bureau. Laura also served two years as a small business development volunteer with the US Peace Corps in Senegal. Laura is on the board of the San Francisco Chapter of the Service Design Network.

Laura got her first taste of human-centered design in 2004 when shadowing mothers caring for their children as part of research for a major consumer goods company. Her earliest prototyping experience was designing tactile bookkeeping methods for unschooled street food vendors in Senegal (picture lots of tin cans and dried beans). She is also trained in Lean process improvement. Laura holds a master’s degree from Princeton University’s Woodrow Wilson School of Public and International Affairs and a bachelor’s degree from the New York University Leonard N. Stern School of Business. She loves salsa bars, both the taqueria and dancing kinds.