As senior program manager, Laura leads initiatives that build capability in design thinking, seed innovative ideas to address social needs in community settings, and test digital technology. She also leads the CCI Academy— a free way for people to learn innovation skills at their own pace.
Before joining CCI in 2016, Laura was special assistant to the president and CEO at Blue Shield of California Foundation. There, Laura managed grants supporting innovation in the safety net; coordinated a national initiative with the White House to bolster investments to veteran-serving organizations, and operationalized the foundation’s performance dashboard. In previous roles in state and federal government, she consulted with two health agencies on health reform implementation projects and published research on Medicaid and uninsured populations. Laura was also a small business development volunteer with the US Peace Corps in Senegal.
Laura served on the board of the Service Design Network’s San Francisco chapter in 2018-2019. She’s practiced design research in corporate and community settings for over 15 years, and is also trained in Lean process improvement. She holds a master’s degree from Princeton University’s Woodrow Wilson School of Public and International Affairs and a bachelor’s degree from the New York University Leonard N. Stern School of Business. She also loves salsa bars, both the taqueria and dancing kinds.