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Reimagined Care Challenge

In February 2015, a group of safety net leaders from across the country came together to reimagine what care delivery should look like under a value-based payment model. At this visioning meeting, there was strong agreement that in order to succeed in the future, safety net organizations need to make radical shifts in how they deliver care.

This future vision shows that instead of a care model centered around the clinician-patient relationship, care will be co-created by an expanded care team that includes the patient and community at large. Patients will not only be collaborators, they will also be customers who are able to access care in the locations, times and channels that work best for them. All touchpoints—whether physical, digital or social—will be designed from the customers’ perspective.

In the Reimagined Care Challenge 2016, the Center for Care Innovations (CCI), in partnership with Blue Shield of California Foundation, aims to build upon the conclusions of that visioning meeting. This program challenges primary care safety net clinics and associated partners to lead the way in creating new approaches to care for the most vulnerable populations in California.

CCI has selected ambitious projects based around one or more of three essential strategies: extreme customer orientation, disintermediation, and committed community partnerships. Grantee organizations receive up to $80,000 in grants to offset staff time, travel costs for site visits, and other costs associated with implementation of the project. In addition to grant funds, CCI is working closely with grantees to design a focused technical assistance program based upon the needs of the selected organizations. Look below to see the program grantees and a short description of their projects:

Grantee Name Location Project
Denver Health Denver, CO New primary care model for complex patients
Health Quality Partners San Diego County, CA Home blood pressure monitoring
La Maestra Community Health Centers San Diego County, CA Adding value to waiting room time
West County Health Centers Sonoma County, CA Empowering communities with their own data
Lifelong Medical Care Trust Clinic Oakland, CA Coordinated care model for people experiencing homelessness

Key Resources

Access the Reimagined Care Program Portal

For more, click “See All Related Resources” to the left.

Program Timeline

The five teams in the Reimagined Care Challenge cohort have regular coaching calls, semi-annual convenings to build skills, and participate in virtual “swap meets” where they share information about their projects and progress. Teams receive coaching support on project development and human-centered design methods and mindsets throughout the duration of the program.

October 2015 — Request for Interest

Access the archived Request for Interest

Download the informational webinar slides

October 2015 — Request for Proposals

Ten teams were invited to submit formal proposal for the program.

Access the proposal guidelines

March 25, 2016 — Virtual Kickoff Meeting

The meeting detailed the program overview and team introductions. View the slides here.

May to June 2016 — Site Visits

CCI staff and evaluation partners visit teams in their home court.

June 22, 2016 — Swap Meet #1

On storytelling their journey.

July 2016 — Swap Meet #2

Our Evaluators, CCHE, share what they’ve learned from the teams during Phase 1.

July 27, 2016 — Cohort Convening & Skills Building

The teams come together for the first time in person to participate in workshops on the human-centered design process.

August 31, 2016 — Progress Reports Due

Teams share evidence of prototyping solutions with frontline staff, patients, and community stakeholders.

October 26, 2016 — Swap Meet #3

Teams reflect on: What is a proud moment you’ve had in this work that you hold onto when it gets hard? What are the critical ingredients to keeping your work going in this way (using the human-centered innovation approach)? What if anything makes you anxious or uncertain about the work ahead? What does success look like (at a high level) for your team/organization by the end of February?

December 13, 2016 — Cohort Convening & Skills Building

Teams come together to learn how to build skills in storytelling and advance their pilots.

January 25, 2017 — Swap Meet #4

Teams reflect on the program, what they learned, and what we could improve in the future.

March 31, 2017 — Final Reports Due

Final deliverables are due to CCI.