Experience-based co-design builds upon the principles of human-centered design to offer a systematic approach to incorporating the patient perspective and voice in improving care delivery. This strategy is rooted in using real-time, direct observation to understand exactly what patients and families experience while receiving care, identifying key ‘touch points,’ and incorporating patients and family directly in the improvement design process.
In partnership with Blue Shield of California Foundation, CCI is working with the Patient & Family Centered Care Innovation Center (PFCC) to offer California clinics the opportunity to try this innovative technique. The goal of this program is to engage patients and families with cross-functional teams of care givers from all levels of the organization to co-design ideal care delivery.
Click below to download the Co-Design for Better Care Request for Proposals. Find the grant page here.
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