Expanding Access through Team Care: Optimizing Communication Management

Kickoff webinar for the thirteen participating clinic teams in CCI’s Expanding Access through Team Care program. This program is offered in partnership with Blue Shield of California Foundation.

A recording of the Expanding Access through Team Care: Monthly Webinar #2 on August 21, 2014. This is a monthly webinar offered to the thirteen participating clinic teams in CCI’s Expanding Access t…

Audio/visual recording of the Expanding Access through Team Care: Monthly Webinar #3 on September 18, 2014. This is a monthly webinar offered to the thirteen participating clinic teams in CCI’s Expa…

Expanding Access through Team Care: Monthly Webinar #4 Recording

Coleman Associates and Dr. Carolyn Shepherd discuss strategies to reduce no-show rates in order to expand access to patients.

Slides and recording from the Expanding Access through Team Care: Program Evaluation Findings Webinar on December 3, 2015. This program is a partnership between CCI and Blue Shield of California Found…

This webinar concludes CCI’s Expanding Access through Team Care program. Teams share successes, lessons learned and future plans.

West County Health Centers and MacColl Center for Health Care Innovation discuss expanding access by optimizing communication management.

Coleman Associates and Dr. Ed Wagner discuss assessing demand, scrubbing, using the QuickStart technique to maximize capacity, and reducing clinic visits.

Dr. Carolyn Shepherd discusses the use of the PDSA model to test changes and change management tips.

With the completion of the Expanding Access through Team Care program, the program evaluators wrote case studies on three participating health centers.

This final report evaluation on CCI’s Expanding Access through Team Care program provides a summary of the program and its impact on the thirteen participating health centers.